Terms of Service
Last updated: September 19, 2026
1. Services
Meridian Mobile Detailing provides mobile vehicle detailing, recurring maintenance, route-preview estimates, and partner detail-day coordination in the Winnebago County / Stateline service corridor (Rockford, Loves Park, Roscoe, Rockton, Caledonia, Cherry Valley, and nearby supported ZIPs).
2. Booking requests vs confirmed appointments
Submitting a request on the website (including calendar holds) is a request for service, not a completed purchase. Meridian confirms appointments by phone, text, or email. A calendar hold may expire if you do not complete the request form. No card is charged at the online request step.
3. Deposits, balance & tips
When Meridian confirms your appointment, a deposit is required to lock the slot — typically $50 or about 25% of the confirmed estimate (whichever Operations quotes). The deposit is applied to your total. The remaining service balance is due after the job is completed (invoice, payment link, or on-site as directed). Condition can change on arrival (extra soil, pets, add-ons), so final balance may differ from the estimate. Tips are optional, never expected, and go directly to your assigned technician — not through Meridian payroll.
4. Cancellations, no-shows & weather
Please give at least 24 hours’ notice to cancel or reschedule a confirmed appointment. With 24+ hours’ notice, your deposit generally transfers to a new date or is refunded at Operations’ discretion. Cancellations inside 24 hours, no-shows, or inaccessible vehicles after the technician has been routed may forfeit the deposit. Meridian may reschedule for unsafe weather, inaccessible vehicles, route disruptions, or conditions that would compromise quality or technician safety; in those cases the deposit typically transfers to the new date.
5. Client responsibilities
Clients must provide safe legal access to the vehicle, remove valuables, disclose unusual soil, pets, or hazards, and ensure the driveway/lot can be accessed for mobile service.
6. Route previews
Route previews estimate transit mode, density, and potential Neighborhood Co-op discounts. A preview is not a confirmed appointment or price lock.
7. Privacy
How we handle personal information is described in our Privacy Policy.
8. Contact
(815) 335-9786 · hello@meridianmobiledetailing.com · Contact hub